Shipping Policy for RoyalPlugPro

Effective Date: January 10, 2025

At RoyalPlugPro, we strive to provide our customers with a reliable and timely shipping experience. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website.

1. Shipping Locations

We currently offer shipping to the following locations:

  • United States: We ship to all 50 states, including Alaska and Hawaii.

  • International Shipping: We also offer international shipping to select countries. International customers may be subject to additional duties, taxes, and fees, which are the responsibility of the customer.

Please note that certain products may be restricted from shipping to specific locations due to local regulations.

2. Shipping Methods and Delivery Times

RoyalPlugPro offers a variety of shipping options to suit your needs. The available shipping methods, estimated delivery times, and associated fees will be displayed at checkout based on your delivery address and the items in your cart.

  • Standard Shipping: Typically arrives within 5-7 business days after processing.

  • Expedited Shipping: Typically arrives within 2-3 business days after processing.

  • Overnight Shipping: Typically arrives the next business day after processing.

  • International Shipping: Delivery times for international orders may vary depending on the destination. Standard international shipping typically takes 7-14 business days, but customs clearance and other factors may cause delays.

Please note that these delivery times are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather, shipping carrier issues, or customs processing.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. You will be able to view the exact shipping cost before completing your purchase at checkout. Any promotional or free shipping offers will be clearly noted during the checkout process.

  • Free Shipping: From time to time, RoyalPlugPro may offer free shipping promotions on certain orders or within specific regions. These offers will be clearly communicated on the website or at checkout.

  • Shipping Charges: For orders not eligible for free shipping, the shipping charges will depend on your location, the size of your order, and the shipping method selected.

4. Order Processing

All orders are processed during normal business hours (Monday to Friday, 9:00 AM to 5:00 PM Eastern Time). Orders placed outside of these hours, on weekends, or during holidays will be processed the following business day.

  • Order Processing Time: Orders typically process within 1-3 business days. After processing, the order will be shipped using the selected shipping method.

  • Order Delays: In the event of a delay due to inventory issues, holidays, or high demand, we will notify you as soon as possible.

5. Shipping Restrictions

Certain products may have shipping restrictions based on weight, size, or other factors. We reserve the right to refuse or cancel any order that cannot be shipped due to such restrictions. If this happens, you will be notified immediately, and we will issue a full refund.

Additionally, for international orders, customs regulations may prevent certain products from being shipped. It is the responsibility of the customer to ensure that the ordered items comply with the laws and regulations of the destination country.

6. Address Accuracy

It is the customer’s responsibility to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or errors in shipping resulting from incorrect address information. If you need to update your address after placing the order, please contact us immediately at info@royalplugpro.com.

7. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information (if available). You can track the status of your shipment using the provided tracking number. Please note that it may take up to 24 hours for tracking information to be updated after the shipping confirmation email is sent.

8. Lost or Damaged Items

We take great care to ensure that your order is shipped safely. However, if your item is lost or damaged during transit, please contact us within 7 days of receiving the package. We will assist you in filing a claim with the shipping carrier, or we may offer a replacement or refund, depending on the circumstances.

  • Lost Shipments: If your order does not arrive within the estimated delivery time, please contact us so we can investigate the issue with the shipping carrier.

  • Damaged Items: If your items arrive damaged, please retain the original packaging and contact us immediately. We may require photos of the damaged product and packaging to process your claim.

9. International Orders

For international orders, please be aware that customs duties, taxes, and import fees may apply once the shipment reaches your country. These fees are the responsibility of the customer and are not included in the shipping charges at checkout.

  • Customs Delays: Customs processing may delay the arrival of your order, and we have no control over this process. Any customs-related delays or fees are the responsibility of the customer.

  • Restricted Items: Some products may be prohibited or restricted in certain countries. It is the customer’s responsibility to verify that the products ordered comply with local laws and regulations.

10. Order Cancellation

If you wish to cancel your order before it has shipped, please contact us immediately at info@royalplugpro.com or call us at 937-996-3131. If the order has already been processed and shipped, please refer to our Return Policy for instructions on how to return the items.

11. Customer Support

If you have any questions about our shipping policy, need assistance with tracking, or have concerns about your order, please contact our customer service team:

  • Email: info@royalplugpro.com

  • Phone: 937-996-3131

  • Address: 635 Boggess Street, New Madison, Ohio, United States