Return Policy for RoyalPlugPro

Effective Date: January 10, 2025

At RoyalPlugPro, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help. Please review our Return Policy below for detailed information on how to return items and request refunds or exchanges.

1. Return Eligibility

You can return most new, unused, and undamaged items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must meet the following criteria:

  • The item must be in its original condition and packaging.

  • The item must not be damaged, opened, or altered in any way.

  • The return request must be initiated within 30 days of delivery.

  • Certain products, such as personalized or custom items, clearance or sale items, and gift cards, are not eligible for returns. Please check the product details before making a purchase.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@royalplugpro.com or call us at 937-996-3131. Please provide your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number, which is required for processing your return.

  3. Pack the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and any included items. Ensure that the item is properly secured to avoid damage during return shipping.

  4. Ship the Item: Send the item back to us at the address provided with your RMA instructions. You will be responsible for the return shipping costs, unless the return is due to a defective or incorrect product.Return Address: RoyalPlugPro

    635 Boggess Street

    New Madison, Ohio

    United StatesWe recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged items during the return process.

3. Refunds and Exchanges

  • Refunds: Once we receive the returned item and confirm its eligibility, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that the original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

  • Exchanges: If you wish to exchange an item for a different size, color, or product, please let us know when you initiate the return process. We will help you arrange the exchange, but you may be responsible for return shipping costs. If the exchange involves a price difference, you may be asked to pay the difference.

4. Defective or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us immediately within 7 days of receiving your order. We will resolve the issue by offering a full refund or a replacement at no additional cost to you. Please provide photographic evidence of the damage or defect when contacting us.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom products that were made specifically for you.

  • Gift cards.

  • Sale or clearance items.

  • Opened or used products that cannot be resold for health, hygiene, or safety reasons.

Please verify that you are satisfied with the product before purchase, as these items are final sale and cannot be returned.

6. Restocking Fees

In some cases, a restocking fee of up to 15% may apply to returned items that are not defective or damaged. This will be communicated to you during the return process if applicable.

7. Return Shipping Costs

  • Customer-Paid Returns: If the return is not due to an error on our part (e.g., you changed your mind or ordered the wrong item), you will be responsible for the return shipping costs.

  • RoyalPlugPro-Paid Returns: If the return is due to our mistake (e.g., you received the wrong item, or the product is defective), we will provide a prepaid return shipping label.

8. Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to contact us:

  • Email: info@royalplugpro.com

  • Phone: 937-996-3131

  • Address: 635 Boggess Street, New Madison, Ohio, United States