Payment Policy for RoyalPlugPro

Effective Date: January 10, 2025

At RoyalPlugPro, we strive to offer a seamless and secure shopping experience for all our customers. This Payment Policy outlines the terms and conditions regarding payment methods, processing, and related procedures for purchases made on our website.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on RoyalPlugPro:

  • Credit Cards: Visa, MasterCard, American Express, Discover

  • Debit Cards: Major debit cards bearing the Visa or MasterCard logo

  • PayPal

  • Other Payment Methods: As available at checkout, including other secure online payment options

You will be prompted to choose your preferred payment method during checkout.

2. Payment Processing

Once your order is submitted, we will begin processing it immediately. Your payment will be authorized and processed through a secure gateway. By submitting your payment information, you authorize RoyalPlugPro to charge the total amount of your order (including any applicable taxes and shipping fees) to your selected payment method.

Please ensure that the billing information provided during checkout matches the information on file with your payment provider. Any discrepancies may result in delays or issues with payment processing.

3. Payment Security

We take your privacy and the security of your payment details seriously. All transactions on the RoyalPlugPro website are processed through secure, encrypted channels to protect your personal and financial information. We adhere to industry standards and best practices to ensure the highest level of security for your payment data.

For additional protection, we use a secure payment gateway that complies with Payment Card Industry Data Security Standards (PCI-DSS).

4. Authorization Holds and Pre-Authorization

When you submit your order, a pre-authorization hold may be placed on your payment method to verify the availability of funds. This hold is not a charge but will temporarily reduce the available balance on your account until the transaction is fully processed.

Once the order is confirmed and shipped, the payment will be finalized, and the funds will be captured. If your order is canceled, the pre-authorization hold will be released, and the funds will be returned to your account based on your bank or card issuer’s policy.

5. Taxes and Fees

The total amount for your order will include the cost of the items purchased, applicable taxes, and shipping fees. Sales tax will be applied to your order depending on your shipping address and the current tax regulations for your location.

If applicable, any customs duties or import taxes for international shipments are the responsibility of the customer and will not be covered by RoyalPlugPro. These fees will be assessed by the customs authorities in your country.

6. Payment Failure or Declines

If your payment method is declined or fails for any reason, we will notify you by email and provide instructions on how to resolve the issue. You may attempt to complete the payment again using a different payment method. If the issue is not resolved, your order will not be processed or shipped until payment is successfully completed.

It is important that you provide accurate and up-to-date payment information to avoid delays or cancellations.

7. Order Confirmation and Invoicing

Once your payment has been successfully processed, you will receive an order confirmation email from RoyalPlugPro containing the details of your purchase, including a breakdown of the items, shipping address, total cost, and estimated delivery date.

An invoice will also be available to you in your account or can be emailed upon request. Please keep this for your records.

8. Price Changes

Prices for items on the RoyalPlugPro website are subject to change without notice. If an item experiences a price change after you have placed an order but before it has been processed or shipped, you will be notified, and we will provide you with the option to accept the new price, cancel the order, or receive a refund.

9. Refunds

If you are eligible for a refund (for example, in the case of returns or cancellations), the refund will be issued to the original payment method used for the purchase. The processing time for refunds may vary depending on your payment provider and could take up to 7-10 business days.

In cases of payment disputes or chargebacks, RoyalPlugPro reserves the right to block future orders or suspend services until the matter is resolved.

10. Promotional Codes and Discounts

If you have a valid promotional code, you may enter it during checkout to receive the applicable discount. Discounts or promotional codes cannot be applied to prior purchases and must be used at the time of purchase. Certain exclusions may apply, which will be specified in the promotion details.

11. Payment Errors or Disputes

If you notice any discrepancies or errors in your payment or billing statement, please contact us immediately at info@royalplugpro.com or call us at 937-996-3131. We will assist you in resolving any payment-related issues.

12. Contact Us

If you have any questions regarding this Payment Policy or need assistance with payment issues, please do not hesitate to reach out to our customer service team:

  • Email: info@royalplugpro.com

  • Phone: 937-996-3131

  • Address: 635 Boggess Street, New Madison, Ohio, United States