Sales Policy for RoyalPlugPro

Effective Date: January 10, 2025

At RoyalPlugPro, we aim to provide high-quality products and an excellent shopping experience for all of our customers. This Sales Policy governs the sale of products through our website and ensures that both customers and the company are aligned in expectations. By purchasing from RoyalPlugPro, you agree to the terms and conditions outlined below.

1. Product Availability

While we strive to maintain accurate inventory and availability information, products may occasionally be out of stock or discontinued. If an item you order is out of stock, we will notify you immediately. We will offer alternatives, a backorder option, or provide a full refund depending on your preference.

2. Order Processing and Confirmation

Once you place an order on our website, you will receive an order confirmation via email. This confirmation includes a summary of the products ordered and the total amount charged. RoyalPlugPro reserves the right to accept or cancel any order for any reason, including but not limited to pricing errors, inventory discrepancies, or suspicion of fraud.

Orders are processed during normal business hours (Monday to Friday, 9:00 AM to 5:00 PM). Orders placed outside of these hours will be processed the following business day.

3. Pricing

All prices listed on the RoyalPlugPro website are in U.S. dollars (USD) and are subject to change at any time without prior notice. While we make every effort to ensure that our prices are accurate, errors may occur. In the event of a pricing error, we will notify you and offer the option to either accept the corrected price or cancel the order for a full refund.

Prices may exclude taxes, shipping fees, or other charges, which will be calculated at checkout based on your shipping location.

4. Payment Methods

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Other secure payment options available during checkout

By submitting an order, you authorize RoyalPlugPro to charge your selected payment method for the full order amount, including applicable taxes, shipping fees, and any other additional charges.

5. Sales Tax

Sales tax will be applied to your order where required by law. The sales tax rate is determined based on the shipping address provided at checkout. RoyalPlugPro complies with state and local tax regulations, and sales tax will be automatically calculated during the checkout process.

6. Order Cancellation

If you wish to cancel an order, please contact our customer service team immediately after placing your order. If the order has not been processed or shipped, we will gladly cancel it for you and issue a full refund. If the order has already been shipped, please refer to our Return Policy for instructions on returning the product.

7. Shipping and Delivery

RoyalPlugPro offers various shipping options, including standard and expedited services. Shipping charges are calculated during checkout and depend on the size, weight, and destination of your order.

  • Order Processing Time: Orders typically process within 1-3 business days.

  • Shipping Time: Delivery times vary based on the shipping method selected and the delivery address. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days.

We currently ship to locations within the United States and internationally. For international orders, customs fees, import duties, and taxes may apply, and it is the customer’s responsibility to cover these costs.

8. Returns and Exchanges

Please refer to our Return Policy for detailed instructions on returning or exchanging products. We aim to make returns and exchanges as simple as possible, but items must meet the conditions outlined in our return guidelines to be eligible for a refund or exchange.

  • Eligibility for Return: Products must be unused, undamaged, and in their original packaging.

  • Return Period: Returns must be initiated within 30 days of receipt.

  • Restocking Fees: A restocking fee of up to 15% may apply for returned items that are not defective or damaged.

9. Warranty

All products sold by RoyalPlugPro come with a manufacturer’s warranty, which covers defects in materials or workmanship. The length and terms of the warranty vary by product. For warranty claims, please contact our customer service team, and we will assist you in coordinating a repair, replacement, or refund as applicable.

10. Promotions and Discounts

From time to time, RoyalPlugPro may offer promotions or discounts on products. These offers are subject to specific terms and conditions, which will be disclosed at the time of the promotion. Discounts may not be combined with other offers unless specified.

11. Limitation of Liability

RoyalPlugPro is not responsible for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products. Our liability is limited to the total purchase price of the items involved in the claim.

12. Privacy and Security

We value the privacy of our customers. All personal and payment information is securely processed using industry-standard encryption. Please review our Privacy Policy to understand how your information is collected, used, and protected.

13. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes to the policy will be posted on our website, and the revised policy will be effective as of the date of posting. Please review this policy periodically to stay informed.

14. Contact Us

If you have any questions about this Sales Policy, your order, or need assistance, please contact our customer service team:

  • Email: info@royalplugpro.com

  • Phone: 937-996-3131

  • Address: 635 Boggess Street, New Madison, Ohio, United States